X
Date
Property
Product Rating
Customer Comment
Our Response
18-Nov-2015
Metoche Penthouse
Service rating :Company has an intimate knowledge of Crete and consequently we stayed in a non-touristy area which was a delight. We experienced many facets of this beautiful island from olive oil process, wine, searching for autumn flowers, vultures in the gorge plus meeting very interesting people who shared these interests with us. This is our second holiday with Pure Crete. We would have liked a day to ourselves in the busy schedule though are aware we could have done this ourselves. However, we didn't want to miss anything planned.
Product : Lovely Cretian home, spacious, with beautiful views front and back
Service rating :A lovely description of our Autumn Taste of Crete week, thank you
Product : I'm a fan of Metoche Penthouse too - breathtaking views - thank you for your comments. Hope to hear from you again.
14-Nov-2015
Ana-Malai Family House
Service rating :I was very pleased with the company. Very helpful.
Product : Have stayed here before in October 2014. We loved the small village setting with fabulous views and the friendly local tavernas where we ate every evening.
Thank you, hope we hear from you again soon
14-Nov-2015
Sculptors House
Service rating :Very professional, also personalised.
Product : Remarkable beauty - MOUNTAINS, SEA, GARDEN, AND A REMARKABLE SWIMMING POOL FROM WHICH TO SEE IT ALL.
Service rating :Thank you for this, we appreciate your feedback
Product : The location of Sculptors is hard to beat! Hope you'l be returning next year
13-Nov-2015
Fillipos
Very good
Thank you for your comment
13-Nov-2015
Ana-Malai Penthouse
Service rating :Good, helpful, knowledgeable
Product : A delightful Cretan old house well off the road, charming owner who had fresh eggs, honey and oil for sale , a real pleasure to be there.
Service rating :Thats kind thank you.
Product : Great to hear!
09-Nov-2015
Roussa
Service rating :Our third lovely holiday with Pure Crete. Office staff in UK very helpful as were the reps in Crete. Any problems or queries were quickly sorted out.
Product : The two upstairs bedrooms both opened onto a large balcony with comfortable seating for enjoying breakfast in the morning sunshine. Adequate kitchen with good sized fridge-freezer, cooker and micro-wave. Could have done with more lighting over the cooking area and work surfaces and an additional socket to be able to use both kettle and toaster together. Useful utility room with excellent washing machine. The swimming pool was beautiful and a good size and the beautiful October weather meant we swam every day. The pool lights were a real plus and enabled us to eat outside every evening.
Service rating :Lovely to hear and hope we can help you with future holidays. Glad our colleagues in Crete were able to help.
Product : So glad you enjoyed our new Villa Roussa. I visited it in September and would love to stay there myself!Thank you for the feedback with regards to kitchen lighting and sockets. Will get this seen to over the winter.
05-Nov-2015
Sculptors Cottage
Service rating :Always a very helpful service.plus a really knowledgeable staff.Would definately travel with Pure Crete again
Product : So peaceful with fantastic views ,lovely place to stay,great pool.Many interesting artefacts in Scluptors Cottage to peruse. In the evening a .lovely walk to local Tavernas. Good food!
Service rating :Thank you! That's lovely to hear. Don't hesitate to contact us again for any advice or recommendations
Product : So glad you enjoyed Sculptors Cottage. Its a charming house with lots of character and history. Great to be in a village setting and have that lovely pool
04-Nov-2015
Metoche Farmhouse
Service rating :Very helpful and professional, this is our 4th visit and will always recommend Pure Crete to others
Product : A beautifully positioned house with wonderful views and a gentle breeze to relieve the hottest days. Well equipped and spacious accommodation.
Just a couple of suggestions to further enhance the stay, a mattress topper for addional comfort and more comfortable seating for the evenings in the sitting area
Service rating :Thank you, hope you'l be be returning with us soon
Product : Glad you enjoyed the Farmhouse. We have a supply of freshly laundered mattress toppers in the office in Aptera so please request one if you return with Pure Crete again. We will speak to the owner about comfortable seating inside the house for next year.
04-Nov-2015
Ana-Malai Penthouse
Service rating :Pure Crete were really helpful - an excellent booking experience.
Product : Everything worked fine. The owner, Stelios, was on hand to fix immediately anything that was needed (only once - a leaking kitchen sink drain). The children loved the swimming pool! We rented the penthouse and the house together.
Service rating :We were happy to help with your family booking!
Product : Thank you for your words. So glad the houses worked out well for you for your family. Happy memories I'm sure.
03-Nov-2015
Katerina Penthouse
Service rating :Highly recommend.
Product : Highly____________________________________________________________________recommend.
Service rating :Thank you for your comments, hope you will be re-booking for next year
Product : Really pleased you enjoyed Katerinas Penthouse. It seems to be a firm favourite.
03-Nov-2015
Katerina Penthouse
Service rating :Another outstanding holiday with Pure Crete, who never disappoint. Very helpful booking staff, and excellent input from the local rep, who gave some really useful general local advice, as well as helping out in locating a good optician in Chania!
Product : A wonderful villa, comfortable and catering for all our needs, with brilliant views across Souda Bay, and extremely kind hosts, who were most welcoming. We would certainly come back to this one!
So glad you enjoyed Katerina's Penthouse - we always get very nice comments from our customers who stay there who often rebook the house every year! Hope we hear from your soon.
03-Nov-2015
Ana-Malai Penthouse
Excellent service through booking, arrival and during stay.
Glad you were pleased with the service provided by the UK and Crete team. Hope we will hear from you again soon
02-Nov-2015
Muses
Lovely locations, tranquil accommodation, very helpful reps. It's all you need!
Really glad you enjoyed staying at Muses House, i love the views across to Souda Bay. Its hard to move from the terrace! Hope to hear from you soon
02-Nov-2015
Sculptors Cottage
Service rating :Fine.
Product : The cottage has a rustic style that is pleasant. Unfortunately the garden was terribly maintained, the pool left us with blue skin wherever we had touched it. My sons clothes were ruined by bleach that must have been used in the cleaning processes. The bathroom is not fit for this century, or for the price tag. Basic doesn't even come close. There were midges and the toilet took ages to re-fill so that it could be flushed for the next person. Horribly inadequate. We stayed in much nicer places, with plenty of character, on Crete and would definitely never stay here again. Sorry.
Thank you for leaving us some feedback on your holiday this summer.
We do encourage our clients to make their local rep aware asap of any issues that arise during their stay. (This is stressed on the first page of your house information folder) Had we known there was an issue with the pool we could have informed the owners to resolve the issue as promptly as possible or moved you to an alternative accommodation within the village. I understand that you were out when your rep called round for your villa visit. You may re-call from the map we sent you that Sculptors cottage is directly next door to the Pure Crete office.
I have asked my colleague in Crete to now raise the issue of the pool and toilet cistern with the owner and we thank you very much for taking the trouble to bring this to our attention.
We did send you a Pure Crete feedback form on the return of your holiday which you didn't return, which is unfortunate as we could have discussed this matter with you directly.
Sculptor’s cottage is a traditional Cretan house with much history and character and we have repeat customers go back to the accommodation every year. We don't advertise the accommodation as having a garden as it doesn't have manicured lawns which would require much watering, especially in the height of summer.
Should you require any recommendations for houses or villas that are more of a modern style or indeed anything else you would like to discuss please do feel free to contact me directly, we would be happy to hear from you. We thank you again for now bringing this to our attention…. Many thanks.
02-Nov-2015
Ana-Malai Family House
Service rating :Guides were knowledgeable and helpful. Local reps eager to please. Coach driver excellent with a good command of English and lots of local knowledge.
Product : A lovely traditional house with fantastic views of the White Mountains. Breakfast on the terrace with the valley stretched out in front of you is magical.
Great to hear you enjoyed our Wild Flower Week Crete in Bloom. If you would like to re-book for next year you will be pleased to know we are doing an extended tour to allow time for relaxation and a visit to some Historical sights.
02-Nov-2015
Ana-Malai Penthouse
Service rating :Good customer service throughout. Most helpful staff
Product : We had a lovely holiday here, our second visit. The location was perfect, the views stunning. The accommodation was simple, but contained everything we needed. Just one problem, the bed. It was very very hard and made sleeping uncomfortable. However we still enjoyed our stay.
Thank you for the comments. Cretan beds can often be quite hard compared to UK ones. We now have a supply of mattress toppers should you require one on our holidays in future.
02-Nov-2015
Metoche Farmhouse
Service rating :Helpful and efficient telephone advice and information. Unwittingly lost property retrieved from the hire car and returned to us in the departure lounge. Helen and other local representatives most helpful and pleasant to deal with.
Product : Thanks to Michaelis the delightful owner (and maid!) who was informative and nam excellent guide to Cretan life. The farmhouse itself was very well appointed and situated, with a fine view across the bay and a private patio. The walk to the village tavernas was always a pleasure.
Thank you for the feedback on Metoche Farmhouse. We are very lucky to have some lovely local owners who are very welcoming to our guests. The location of Metoche is ideal for that all important walk to the taverna and back!
02-Nov-2015
Marialena 2 Bedroom Villa
Very good
Good to hear you enjoyed the Crete in Bloom week, its always very popular.
02-Nov-2015
Carlas
Service rating :Nothing is too much trouble when it comes to arranging a holiday via Pure Crete, the knowledgeable and friendly staff deliver excellent service both here and the island. It is this consistent good service that makes us use them year on year.
Product : The properties are fantastic, we have stayed in a few different villages over the years. Carlas is a personal favourite, so spacious and private, with a pool and a bedroom balcony. Heaven! There is always a welcome basket of goodies ready and waiting as soon as you walk in the door (Wine, water, bread, cheese, tomatoes, eggs etc) a small touch that is so helpful - the last thing you want to do on your first day is hit the supermarket!
Service rating :Thank you! And look forward to welcoming you back next year
Product : I love Carla's too, was really lucky to spend a few days there this year. I loved sitting under the pergola in the evening watching the stars
02-Nov-2015
Metoche Penthouse
Service rating :100% efficiency with charm
Product : Completely relaxing and private. We chose the privacy - for more life, Kalives is close and Chania is also very close - a beautiful little port with lots to do. Could'nt recommend Pure Crete more highly!
So glad you are still enjoying Metoche Penthouse, the views from the terrace are hard to beat and its great to have the private terrace. Hope you'l be booking next year again.
Call us to enquire:

+44 (0) 1444 880 404

info@purecrete.com
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What the papers say...

The Pure Crete people thoughtfully equip each house with an arrival package which includes various foods, so after lunching on our terrace — salad with yoghurt for dessert, we fell asleep in the shade. Review from The Independent, March 2013

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Marialena 2 Bedroom Villa
Service Rating 5 / 5
Date
Property
Service Rating
Customer Comment
Our Response
02-Nov-2015
Marialena 2 Bedroom Villa
Very good
Good to hear you enjoyed the Crete in Bloom week, its always very popular.
Marialena 1 Bedroom Villa
Service Rating 4.5 / 5
Date
Property
Service Rating
Customer Comment
Our Response
22-Oct-2015
Marialena 1 Bedroom Villa
All arrangements good.
Might have liked the option of one or two non-wildflower outings in the course of the week, eg to Heraklion.
Thank you for the feedback on our Crete in Bloom Wildflower Week. We are already planning next years tour and will make sure some of the week includes some outings to towns and places of interest.
22-Oct-2015
Marialena 1 Bedroom Villa
This time we flew with Ryanair from Dublin - as we got boarding cards and seats in advance this made Ryanair OK. We had a great Easter weekend, with a car booked through Pure Crete, and then the spring flower week. This was our 4th trip with Pure Crete - would strongly recommend it.
Now we are able to pre book luggage and seat numbers with RyanAir makes such a difference. I am pleased to hear you enjoyed the spring flower week, it is always very sought after!
Villa Roussa
Service Rating 5 / 5
Date
Property
Service Rating
Customer Comment
Our Response
09-Nov-2015
Roussa
Our third lovely holiday with Pure Crete. Office staff in UK very helpful as were the reps in Crete. Any problems or queries were quickly sorted out.
Lovely to hear and hope we can help you with future holidays. Glad our colleagues in Crete were able to help.
22-Oct-2015
Roussa
Needed to book at short notice so not a big choice of villas. Lots of useful info on available villas was given by Pure Crete office to enable decision to be made. It really is an advantage to speak to someone who knows the villas because they have been there.

I would use the Company again and would recommend them.

We had a week in each of 2 villas. The swap over went smoothly, and we were allowed to go into the second villa early.
Many thanks for your kind words I am pleased we were able to find accommodation suitable despite having to book later than you would have previously. We visit the properties regularly and this really helps in enabling us to advise customers as to which would be most suited to their needs.
Zonera - Villa Nikos
Service Rating 5 / 5
Date
Property
Service Rating
Customer Comment
Our Response
22-Oct-2015
Zonera Villa Nikos
We have been to several stone villas through Pure Crete over the last 7 years . The whole process from Booking to departure is very efficient. on arrival you are met by their rep ,who also visits your villa the next day. car hire is organized for you . Its all so simple and well organized through this small friendly company. We highly recommend them and have already booked for next year !
Thank you for your comments and for booking for next year, it's lovely to have you return with us every year.
Vangelis' House
Service Rating 5 / 5
Date
Property
Service Rating
Customer Comment
Our Response
23-Oct-2015
Vangelis
Although the website is good it is great to be able to speak to someone when booking. The booking process is very straightforward and the staff give useful information about the properties.The villas are all wonderful (we have stayed in 3 so far and will be going back again in 2016).The company is supportive of local people who own the houses - which feels right. The Pure Crete representative is helpful and present at key moments like arrival and departure but is also happy to leave you to your own resources if requested. This suits the more independant traveller - but you are reassured that help is at hand if needed. The location of the houses are well described.
22-Oct-2015
Vangelis
Everything was excellent, from first contact to arrival back in the UK. Website is easy: office staff friendly and efficient; documents arrived in good time; local reps excellent; house even better than we hoped.
22-Oct-2015
Vangelis
Extremely helpful.
Many thanks for your kind words.
22-Oct-2015
Vangelis
Been using Pure Crete for many years - over 20 - and never had any complaints! Always a very friendly and personal service.
Thank you for your kind comments, we look forward to welcoming you back again soon.
22-Oct-2015
Vangelis
Pure Crete is always good, we have been back to Crete many times and wouldn't book through anyone else. A very personable and quality service.
Many thanks for your kind words
22-Oct-2015
Vangelis
The staff in England were very helpful and informative - they made you feel very comfortable and had a lot of faith in the Company. the staff in Crete were also brilliant - so helpful and understanding of us and what we wanted in a holiday i.e absolute peace and quiet, left to our own devices which they did exactly. We knew they were around if we needed them. We would buy from them again definitely and we have been recommending them to friends already.
They did everything well, no problems can't see where they could improve.
Many thanks for your kind words.
Stephanos House
Service Rating 5 / 5
Date
Property
Service Rating
Customer Comment
Our Response
22-Oct-2015
Stephanos
All went well. Staff in Crete wonderfully helpful. Recommend Pure Crete and will use company in future and recommend. No complaints.
Many thanks for your kind words.
The Sculptor's House
Service Rating 5 / 5
Date
Property
Service Rating
Customer Comment
Our Response
14-Nov-2015
Sculptors House
Very professional, also personalised.
Thank you for this, we appreciate your feedback
26-Oct-2015
Sculptors House
Excellent service once again from Pure Crete..... Helen the rep based in Crete was amazing as ever - the walks were once again very good from the pick up to the already planned lunches - the coach driver Darna was just as fabulous as last year - special Thanks to Tony & Simon our walking guides for their patience and knowledge - see you again next year.
Many thanks for your kind words, we shall ensure that these comments are passed on.
The Sculptors Cottage
Service Rating 4.5 / 5
Date
Property
Service Rating
Customer Comment
Our Response
05-Nov-2015
Sculptors Cottage
Always a very helpful service.plus a really knowledgeable staff.Would definately travel with Pure Crete again
Thank you! That's lovely to hear. Don't hesitate to contact us again for any advice or recommendations
02-Nov-2015
Sculptors Cottage
Fine.
Nostos Villas
Service Rating 5 / 5
Date
Property
Service Rating
Customer Comment
Our Response
23-Oct-2015
Nostos
Although the website is good it is great to be able to speak to someone when booking. The booking process is very straightforward and the staff give useful information about the properties.The villas are all wonderful (we have stayed in 3 so far and will be going back again in 2016).The company is supportive of local people who own the houses - which feels right. The Pure Crete representative is helpful and present at key moments like arrival and departure but is also happy to leave you to your own resources if requested. This suits the more independant traveller - but you are reassured that help is at hand if needed. The location of the houses are well described.
22-Oct-2015
Nostos
Excellent service from the staff both in the UK and in Crete
Thank you, we appreciate your comments
Muse's
Service Rating 5 / 5
Date
Property
Service Rating
Customer Comment
Our Response
02-Nov-2015
Muses
Lovely locations, tranquil accommodation, very helpful reps. It's all you need!
Really glad you enjoyed staying at Muses House, i love the views across to Souda Bay. Its hard to move from the terrace! Hope to hear from you soon
22-Oct-2015
Muses
Excellent service from the staff both in the UK and in Crete
Thank you, we appreciate your comments
22-Oct-2015
Muses
Pure Crete always give an excellent service both in the UK and in Crete. In the last 17 years we have been with them 15 times (the 2 years we didn't go was down to illness) so you can see we do talk with experience about them.
We look forward to welcoming you back with Pure Crete again soon
Metoche Penthouse
Service Rating 4.5 / 5
Date
Property
Service Rating
Customer Comment
Our Response
18-Nov-2015
Metoche Penthouse
Company has an intimate knowledge of Crete and consequently we stayed in a non-touristy area which was a delight. We experienced many facets of this beautiful island from olive oil process, wine, searching for autumn flowers, vultures in the gorge plus meeting very interesting people who shared these interests with us. This is our second holiday with Pure Crete. We would have liked a day to ourselves in the busy schedule though are aware we could have done this ourselves. However, we didn't want to miss anything planned.
A lovely description of our Autumn Taste of Crete week, thank you
02-Nov-2015
Metoche Penthouse
100% efficiency with charm
Metoche Farmhouse
Service Rating 5 / 5
Date
Property
Service Rating
Customer Comment
Our Response
04-Nov-2015
Metoche Farmhouse
Very helpful and professional, this is our 4th visit and will always recommend Pure Crete to others
Thank you, hope you'l be be returning with us soon
02-Nov-2015
Metoche Farmhouse
Helpful and efficient telephone advice and information. Unwittingly lost property retrieved from the hire car and returned to us in the departure lounge. Helen and other local representatives most helpful and pleasant to deal with.
02-Nov-2015
Metoche Farmhouse
Service was excellent, very helpful. I would certainly recommend Pure Crete to anyone and would not hesitate to book another Crete holiday with Pure Crete. They provided useful information about the trip in advance and recommended the best place for us to stay. Transport to and from the airport was organised. The fridge had been filled with some basic food so that we didn't have to think about shopping as soon as we arrived. The meeting the first evening was informative and gave us a chance to meet the other members of the group.
So glad you enjoyed the Spring Flower Week "Crete in Bloom" and using Pure Crete in general. Hope we can welcome you back on another trip soon. We organise Walking weeks and well as a new Autumn based Flower week that you maybe interested in.
22-Oct-2015
Metoche Farmhouse
Wonderful views over the bay from the house. Very clean, friendly owner.. Cleaning done efficiently and without disturbing us.

Wide knowledge of the house and area by the staff in UK and Crete

Will certainly travel with Pure Crete again.
Great to read your review, the views from Metoche are certainly hard to beat. We look forward to welcoming you back to Crete soon.
22-Oct-2015
Metoche Farmhouse
Gemma and Louise in England always friendly and helpful, as are Crete staff especially Helen who is now definitely our friend.
Thank you for your kind words.
Metoche Botonakis Family House
Service Rating 5 / 5
Date
Property
Service Rating
Customer Comment
Our Response
22-Oct-2015
Metoche Family House
From start to finish the service we experienced from the staff at Pure Crete was exceptional. Very professional, friendly and helpful.
I would recommend Pure Crete to all my friends and will certainly be travelling with them again.
22-Oct-2015
Metoche Family House
Lovely week spent at Metoche, excellent service provided by both the property owner and the local team in Crete, providing a wealth of information about the area and island.
Many thanks for your kind words. We all love Crete and try and share this and our knowledge with our customers.
Villa Maza
Service Rating 5 / 5
Date
Property
Service Rating
Customer Comment
Our Response
24-Oct-2015
Maza
This is the third time we have used Pure Crete to visit Villa Maza. The staff are very helpful, prepared to discuss different options for flights and car hire when booking. The rep in Crete was very knowledgeable about local events and places to visit, and helpful with any queries. I would certainly not hesitate to use them again.
Thank you for your kind words.
22-Oct-2015
Maza
The representative was extremely helpful when my grandson became very unwell despite the fact my daughter had not booked through Pure Crete and was not staying in one of their villas. The representative was able to provide the name of a doctor who provided good care for my grandson. We have booked through Pure Crete before and would definitely do so again.
Thank you for the comments. We are very lucky to have a fabulous team in Crete, who are always on hand and have lots of helpful local knowledge. Glad that they could offer some help for your family in this instance.
22-Oct-2015
Maza
From enquiry, booking, information, reps on Crete, to coming home they are 5 Star.
Thank you for your kind words and great that you are travelling again with us next year
22-Oct-2015
Maza
the staff are always helpful and informative - we are delighted to have any opportunity to recommend them. We've had four holidays with them and will in time have at least four more. they are always on call in Crete, whatever the time - on one occasion we were woken up around 2 am by one of the staff to be warned of a local forest fire and advised to leave immediately - we had a hire car. If not, we have no doubt that we would have been given a lift to the nearest safe village
Thank you for your kind words.
Manos Houses
Service Rating 4.5 / 5
Date
Property
Service Rating
Customer Comment
Our Response
02-Nov-2015
Manos Houses
the botanists were terrific: local Pure Crete personnel not up to much
The Crete in Bloom leaders are indeed amazing. Thank you for your feedback. The leaders take over the role of our local representatives on the tour, but our reps are always on hand should you require their assistance. They are always happy to help and you would have found their mobile numbers in your House Information folder as well as map of where their local office can be found which was sent to you with your tickets.
22-Oct-2015
Manos Houses
From booking to the warmth and helpfulness of welcome and support during the holiday we couldn't rate the whole Pure Crete experience more highly
Thank you for your kind words.
Katerina's Penthouse
Service Rating 5 / 5
Date
Property
Service Rating
Customer Comment
Our Response
03-Nov-2015
Katerina Penthouse
Highly recommend.
Thank you for your comments, hope you will be re-booking for next year
03-Nov-2015
Katerina Penthouse
Another outstanding holiday with Pure Crete, who never disappoint. Very helpful booking staff, and excellent input from the local rep, who gave some really useful general local advice, as well as helping out in locating a good optician in Chania!
25-Oct-2015
Katerina Penthouse
good
22-Oct-2015
Katerina Penthouse
All staff very helpful. Local people very friendly and always willing to help with questions about the local area.

UK staff very knowledgeable about the local facilities and also have a vast knowledge of each property.

I would recommend this company to book a holiday to Crete.
22-Oct-2015
Katerina Penthouse
Excellent friendly service with attention to our needs
Thank you for your kind words.
Fisherman's House
Service Rating 5 / 5
Date
Property
Service Rating
Customer Comment
Our Response
30-Oct-2015
Fisherman
Excellent once again!!
Filippa's House at Douliana
Service Rating 5 / 5
Date
Property
Service Rating
Customer Comment
Our Response
13-Nov-2015
Fillipos
Very good
Thank you for your comment
Carla's House
Service Rating 4.5 / 5
Date
Property
Service Rating
Customer Comment
Our Response
02-Nov-2015
Carlas
Nothing is too much trouble when it comes to arranging a holiday via Pure Crete, the knowledgeable and friendly staff deliver excellent service both here and the island. It is this consistent good service that makes us use them year on year.
Thank you! And look forward to welcoming you back next year
01-Nov-2015
Carlas
A well appointed villa. Nice and clean. All the things you would need were there. However, someone needs to fix the television aerial. At these prices, satellite TV should be as standard. And its is sitting there waiting to be fixed!
Thank you so much for your comments. I'm glad you enjoyed Carlas house. I was lucky enough to stay there this year with my family and we really enjoyed the house and pool.
We don't actually advertise the house as having a TV, its there to use with the DVD player. However we will liaise with the owner about possibly installing one for next summer.
22-Oct-2015
Carlas
Pure Crete were helpful and accommodating, tried to make the process as simple as possible.
Many thanks for your kind words we always do what we can to make the booking process as simple as possible for our clients.
Angeliki's House
Service Rating 5 / 5
Date
Property
Service Rating
Customer Comment
Our Response
22-Oct-2015
Angeliki
We were met by a representative both on arrival and departure and additionally on the second day of our stay. The welcome package of food and drink was very suitable e.g. milk, bread, marg, coffee, tea and bottle of wine. Cleaning was unobtrusive and thorough. A return map to the airport might assist those without sat nav.
Many thanks for your comments, we shall consider putting in directions for going back to the airport for next season. Thank you for bringing this to our attention.
Anna Malai Penthouse
Service Rating 5 / 5
Date
Property
Service Rating
Customer Comment
Our Response
13-Nov-2015
Ana-Malai Penthouse
Good, helpful, knowledgeable
Thats kind thank you.
04-Nov-2015
Ana-Malai Penthouse
Pure Crete were really helpful - an excellent booking experience.
We were happy to help with your family booking!
03-Nov-2015
Ana-Malai Penthouse
Excellent service through booking, arrival and during stay.
Glad you were pleased with the service provided by the UK and Crete team. Hope we will hear from you again soon
02-Nov-2015
Ana-Malai Penthouse
Good customer service throughout. Most helpful staff
23-Oct-2015
Ana-Malai Penthouse
We have travelled with Pure Crete for several years, and we continually recommend them .. Service at Pure Crete is excellent , both in England and in Crete..
Thank you for your feedback, we hope you'l be returning to Crete next year as usual!
22-Oct-2015
Ana-Malai Penthouse
Needed to book at short notice so not a big choice of villas. Lots of useful info on available villas was given by Pure Crete office to enable decision to be made. It really is an advantage to speak to someone who knows the villas because they have been there.

I would use the Company again and would recommend them.

We had a week in each of 2 villas. The swap over went smoothly, and we were allowed to go into the second villa early.
Many thanks for your kind words I am pleased we were able to find accommodation suitable despite having to book later than you would have previously. We visit the properties regularly and this really helps in enabling us to advise customers as to which would be most suited to their needs.
Anna Malai House
Service Rating 5 / 5
Date
Property
Service Rating
Customer Comment
Our Response
14-Nov-2015
Ana-Malai Family House
I was very pleased with the company. Very helpful.
Thank you, hope we hear from you again soon
02-Nov-2015
Ana-Malai Family House
Guides were knowledgeable and helpful. Local reps eager to please. Coach driver excellent with a good command of English and lots of local knowledge.
Great to hear you enjoyed our Wild Flower Week Crete in Bloom. If you would like to re-book for next year you will be pleased to know we are doing an extended tour to allow time for relaxation and a visit to some Historical sights.
30-Oct-2015
Ana-Malai Family House
I would strongly recommend Pure Crete and would buy from them again. (This was our third visit)
My one criticism, reported to their representative, was that there were no directions for driving back to the airport through Souda, where the signposting was very poor.
Thank you for your review, I'm really pleased that you will be returning with us again. I've asked our team in Crete to provide directions back to the airport in all our house folders for next summer. The signposts in Souda are quite small, so that's a great idea thank you.
23-Oct-2015
Ana-Malai Family House
We have travelled with Pure Crete for several years, and we continually recommend them .. Service at Pure Crete is excellent , both in England and in Crete..
Thank you for your feedback, we hope you'l be returning to Crete next year as usual!
22-Oct-2015
Ana-Malai Family House
As always, Pure Crete give excellent service and this holiday, our fifth with this company, was probably the best yet. No negative comments whatsoever!.
Many thanks for your kind words, it's great to hear you had such an enjoyable holiday.
Villas In Crete
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    Assessed Sustainablelogos_03 logos_04 logos_01All holiday payments are fully protected by Pure Crete ATOL licence 2757 (for your holidays with flights), our Total Payment Protection Policy (for accommodation only holidays) and UK package regulations 1992 (for your consumer rights). Pure Crete has AITO quality assurance and Four Star Responsible Tourism status

    Villas in Crete, Crete Villas & Crete Villas With Pools

    Looking for holidays in Crete? Look no further! Here at Pure Crete, we welcome you to take a look at the range of high quality Crete villas and accommodation that we have on offer! We are able to provide the highest standard accommodation standard so that you can enjoy your holiday in pure comfort, Pure Crete style!

    The Best Holiday Villas In Crete

    We have a huge selection of self catering holidays in Crete, and you can rely on us to deliver only the  most comfortable, well equipped holiday accommodation in Crete. So if you are looking at holidays in Crete, and still struggling to find accommodation that suits your needs, which provides an excellent base for your holiday, look no further than the best holiday villas in Crete offered by us here at Pure Crete!

    Fantastic Settings for Holidays in Crete

    We are an independent company who have been offering holiday villas in Crete for more than 20 years. Our accommodation has ranged from houses to farms, and now includes some of the most beautiful Crete villas on the island.

    Whatever you have in mind for your ideal holiday in Crete, we are confident that we can not only meet but exceed your expectations, delivering exactly what it is you’re looking for in a holiday. 

    Our holidays in Crete include both all-inclusive holidays and self-catering holidays in a range of locations which are all are available for rental on a weekly basis. We pride ourselves on our team having an in-depth knowledge of both Crete and each of our individual properties, so any enquiries you may have regarding holiday villas in Crete can be expertly answered.

    Pure Crete Are Providers of the Highest Quality Crete Villas

    When looking for holiday villas in Crete which offer luxury accommodation in outstanding surroundings, look no further than Pure Crete. Our vast experience of providing holidays in Crete is second to none, so don’t pass up the opportunity to make the best out of your holiday and take a look at the wide range of properties we have available!

    If you have any enquiries on any of our properties, or simply holidays in Crete, don’t hesitate to get in contact with us by calling 01444 880 404 today!

    Think Crete villas, think Pure Crete.