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All holiday payments are fully protected by Pure Crete ATOL licence 2757 (for your holidays with flights), our Total Payment Protection Policy (for accommodation only holidays) and UK package regulations 1992 (for your consumer rights). Pure Crete has AITO quality assurance and Four Star Responsible Tourism status
An incredibly friendly and personal service from all the small team at Pure Crete both in the UK and in Crete. Their passion for the island and the properties they manage is obvious. All the team were happy to listen to and take the time to answer any questions or queries we had.The advice and suggestions they gave us were incredibly helpful and based on real knowledge and experience of Crete and the properties that they look after. Booking of the holiday, flights and car hire couldn't have been more seamlessly handled and we were given a very friendly welcome when we arrived. We had a wonderful week in a great house on a beautiful, friendly island. So much so we have booked to go back in the autumn with Pure Crete again!
Service rating : Patient and professional. As a customer you did not feel rushed into any decision making. Product : It was perfect in virtually every way - just being 'picky' over a couple of things - the pool would have benefitted from more regular cleaning - it appeared to be only cleaned once in 10 days - in a rural area with lots of bugs and leaves it needed more. The one bedroom in the wine cellar did have an overriding smell of damp - not surprising in many ways but would be worth looking into - the air conditioning unit ran a trail of water under the bed each evening. All other aspects of the villa were great.
I am sorry to hear that you felt the pool needed more regular cleaning, as you can see from other guests comments, any issues with this house are extremely rare as the owner is very attentive and extremely helpful. We are pleased to hear that despite this you had an enjoyable holiday with ourselves.
Service rating : Super service and fast, helpful response to any questions or changes. Product : Amazing apartment, amazing views and even more amazing owners who brought us home cooked food every other day.
Sounds like you had an amazing holiday! It was really lovely to welcome you to one of our properties on Crete. Katerinas is one of our oldest and is very charming as are the welcoming owners you met. Thanks again.
Service rating : Excellent knowledge of the island and local area. Support in sourcing exactly the right property for our needs. In the end we let them book our flights and car hire too as they could get it cheaper than we could find. Overall they planned a totally stress free family holiday. Product : Beautiful villa with a twice weekly clean. The owners delivered fresh produce from their garden too!
Service rating : Thank you for the comments, and hope we may help in planning another stress-free holiday in the future!
Product : So thrilled you enjoyed our new addition to our Crete Villas.
Service rating : Everything was handled efficiently and professionally, whilst also having a friendly approach. Even a small change was accommodated. Product : The villa was perfect, with everything you would need. Although there were tavernas close by, it is a rural location, so no sea views.
Service rating : Thank you for the kind comments. It was lovely to welcome a new customer to Pure Crete. We hope to speak to you again in the future
Product : Thank you for the feedback and hope you enjoyed the wonderful views of the White Mountains from Marialena. Handy for the tavernas too as you say!
Service rating : Pure Crete go out of their way to help organise your holiday. They were particularly helpful with my daughters different travel arrangements and nothing is too much trouble. You feel like you are the only customer they have because of their attention to the details that make your holiday work. Product : Excellent on every level except that it needed a few more dishes for cooking.
So glad to read you enjoyed your Crete villa holiday with us. We do hope you may return one day. Our team in Crete have added some more crockery to the inventory. Its lovely to be able to have an al fresco meal and enjoy the views from the terrace. Many thanks again.
Service rating : Great rep.Friendly helpful staff in England. Amazing location Product : Very well equipped. Steps and pathways in the garden are rather slippery in the rain. Sliding gate takes a strong person to open/close it
Villa Aloni is a lovely property and we are glad to hear you had an enjoyable time at our Holiday Villas in Crete.
Service rating : Perfect location with kindly service would have been 5 stars but for lack of some kitchen utensils.
To sit on the Verandah in the peace and soak up the stunning views with the added interest of ships coming and going, plus the option of a swim right on the doorstep at any time made this a wonderful base.
Two verandahs gave the choice of sun / shade / breeze / shelter.
Having explored the area before we decided just to stay home and relax - no better place to do that. Product : just a few kitchen utensils short
I am sorry to hear that there were a few kitchen utensils missing, we will feed this back to our team in Crete and the owner of the house. I am pleased to hear that you had some time to recharge your batteries at one of our Holiday Villas in Crete.
Service rating : Very speedy response to enquiry as ever and the house was (once again) just waht we wanted. Because of the poor weather on many days, we appreciated the halogen heater! Product : Simple but just what we were looking for
Is great that you keeping coming back for Holidays in Crete with us, I am pleased to hear that you had an enjoyable time, as always.
Service rating : helpful booking service and getting tickets etc together. Rep Helen was lovely and helpful
Problem was no key in villa door on arrival and no cleaning .Sorted out after 3/4 hour but not a pleasant beginning to the holiday
Beds were very uncomfortable, like lying on concrete, apart from that the Villa was lovely, excellent pool and great location Product : Position, space pool, location lovely garden and lots of places to sit
We were sorry to hear that there was a mixup on arrival at your accommodation, but I understand that this was sorted within the hour. Despite this start we were pleased to read that you had an enjoyable Villa holidays in Crete.
Service rating : As ever, I can't fault the service. Excellent in every way. Product : A beutifully appointed villa. Lots of room to spread ourselves. Would have been nice to be within walking distance or the village, but this is nit picking.
We are pleased to hear that you had another Holiday villas Crete with us.
Service rating : Everyone is helpful, friendly and efficient; Gemma and Louise in England, Carol, Sarah and especially Helen in Crete. Product : Metoche farmhouse beautiful as ever with its glorious views over Souda Bay and Akrotiri; Mihalis his usual friendly and chatty self, and this year it was apricots in the garden, with the lemons just beginning. Slightly cooler weather meant comfortable nights and almost no mosquitoes, which was a bonus.
We are pleased to hear that you had another enjoyable Crete villa holidays with us.