1. Booking Procedure

Provisional bookings should be made by telephone to ensure that the accommodation and aircraft seats are available for the dates required. Such bookings will be held for three working days pending the receipt of a completed booking form and the deposit £170 per person and £70 per car hire week. The booking will then be confirmed in writing and an account issued showing the balance due. This must be paid in full not less than 12 weeks before departure. If the balance is not paid by the due date the company reserves the right to cancel the booking and levy cancellation charges in accordance with paragraph 5. For bookings made within 12 weeks of departure, full payment must accompany the booking form. Pure Crete requires that its clients provide their own travel insurance, and they provid provide proof of insurance on request from Pure Crete.

2. Changes by you If you change your booking after the confirmation invoice has been issued (e.g. name change) you must write to us & we will charge you £40 (or £80 within 4 weeks of departure) plus any charges made by the Company's Supplier (e.g. the cost of a new airline ticket if 100% cancellation fees apply). If your changes are not possible or there is a change of date then the original booking will have to be cancelled & the cancellation charges in paragraph 4 applied. 

3. Material Alteration

In the unlikely event of Pure Crete having to make a material alteration to your holiday, you will be advised of the change as soon as is reasonably possible. The company reserves the right in any circumstances to alter or cancel a flight. A material alteration is considered to be a change in airport or resort area or change of flight times by more than 12 hours. Should a material alteration or cancellation become necessary, you will have the choice of (a) Accepting the alternative arrangements (b) Choosing another available holiday from our programme or (c) Cancelling with a full refund. Should you accept any of these alternatives, no other claims for compensation or expenses will be considered unless we notify you of material alterations/cancellations within 8 weeks of departure. In this case we will pay compensation of £10 per person. No compensation or claims will be considered in the event of alteration/cancellation due to force majeure events (see condition 9).

4. Cancellation

In the event of cancellation Pure Crete must be notified in writing and the following cancellation charges will apply from the time your written instructions are received by us:
a) More than 12 weeks before departure loss of deposit 
b) 10 - 12 weeks before departure 30% of total cost
c) 8-10 weeks before departure 50% of total cost
d) 5-8 weeks before departure 70% of total cost
e) less than 5 weeks before departure 100% of total cost.
Notification of cancellation of the holiday must be given in writing to Pure Crete immediately the circumstances giving rise to the claim occur - failure to do so may prejudice your entitlement to claim the full charges made.

5. Late arrivals

Flight timings will be confirmed on flight tickets. Pure Crete cannot accept responsibility for clients missing aircraft or ferries due to late arrival of connecting aircraft or late check-in at airport or port. Clients should check in no later than 2 hours before departure for both flights.

6. Prices

Prices are based upon known fuel costs, exchange rates and taxes. Surcharges may become applicable due to currency fluctuations, general increase in aviation fuel costs, government levies & taxes, security charges and insurance costs. Any such surcharges may be passed on directly to our clients without profit to Pure Crete. All prices in this brochure are based on the exchange rate of Sterling as published in the Financial Times in the first week of March of the year prior to travel and aviation fuel costs and taxes at that time. Published prices have been discounted so a 1.7% charge is levied on payments by visa and MasterCard (a 2.5% fee is levied on payments by American Express).

7. Accommodation

Description and Use
Pure Crete makes every effort to ensure that descriptions of accommodation and amenities are accurate but it shall not be liable in the event that any aspect of the holiday fails for reasons outside Pure Crete's control. The accommodation is only for the use of the passengers shown on the booking form. Sub-letting, assignment, or sharing is prohibited. Clients are responsible for leaving their accommodation in the same condition as at the start of their holiday. Any breakages should be reported to our representative and paid for. The client is liable for charges incurred from damage or abuse of property overseas.

8. Liability

Pure Crete shall not be liable for any loss or damage arising in connection with a holiday caused by any matter outside the reasonable control of Pure Crete. This includes, but is not limited to, Acts of God, civil disturbance, strikes or industrial action, acts of government, failure of public supplies (e.g. water or electricity), failure of local transport to convey clients to their departure / destination airports, failure of mechanical equipment e.g. air conditioning and boilers. However Pure Crete will make all reasonable efforts to remedy such equipment failures. The conditions imposed by all carriers shall be deemed to be accepted by the client and are available on request.

9. Complaints

In the unlikely event of a complaint please notify us in writing no later than 28 days after the completion of your holiday. No complaints will be considered after this time. "If you have a dispute with your tour operator which you are unable to resolve, you may call upon the low-cost AITO Independant Dispute Settlement Service (details on request). Claims which exceed £2,500 per person or £10,000 per booking form or claims which apply principally or exclusively in respect of (or as a consequence of) illness or physical injury are not admissible for settlement under the service"

10. Consumer Protection, ATOL & TOPP

The air holidays and flights in this brochure are ATOL protected, since we hold an Air Travel Organisers License granted by the Civil Aviation Authority. Our ATOL number is ATOL 2757. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for advance booking. For further information, visit the ATOL website at www.atol.org.uk

Non air holidays on this website are protected by Total Payment Protection (TOPP) Policy in compliance with the UK Package Travel, Package Holidays and Package Tours Regulations 1992 an insurance policy has been arranged with Travel & General Insurance Plc to protect the monies paid in respect of the travel arrangements offered on this website and to cater, where necessary (and subject to the terms of the insurance policy), for a refund of such monies and/or your repatriation to the UK in the unlikely event of our financial failure.

11. Pure Crete & the environment

Pure Crete was a founder member of Green Flag International, (now known as Green Globe) - an organisation set up to promote environmentally sustainable tourism within the travel industry. Pure Crete has restored traditional stone built Cretan houses in Western Crete, financed a Loggerhead Turtle hatchery & supported the protection of the Cretan Bearded Vulture, installs solar energy & facilitates carbon offset. Pure Crete has been awarded  an outstanding 4 star status for Responsible Tourism by the Association of Independent Tour Operators for our leadership on sustainable tourism.

12. AITO

Pure Crete is a member of AITO, The Association of Independent Tour Operators. AITO was established in 1976 to promote the wide range of holidays available from the best of Britain's specialist companies. Well-established, and fully bonded, AITO companies offer particular types of holiday, geographical areas and special interests worldwide.  The common aim of AITO members is to provide an attractive alternative to mass-market holidays combining high standards backe up with a more knowledgeable, personal and caring service. Pure Crete has been awarded  an outstanding 4 star status for Responsible Tourism by the Association of Independent Tour Operators for our leadership on sustainable tourism.

13. Passports, Visa & Health

Documentation & medical/travel insurance is your responsibility. Government health/ travel advice: www.fco.gov.uk  A free European Health Insurance Card (EHIC) via www.dh.gov.uk/travellers or www.ehic.org.uk, or 0845 606 2030 enables free or reduced-cost medical care. Passport/visa requirements:  www.ukpassportservice.com  0904 194 8044.

14. Pure Crete

Pure Crete was founded in 1989. Company number 03741135. VAT number GB 574 3887 93. Registered office: 44 Westport Avenue, Mayals Swansea SA3 5EQ. Your contract is with Pure Crete Ltd. All post and enquiries should be sent to our business address: Bolney Place, Cowfold Road, Bolney, West Sussex, RH17 5QT. Tel: 0845 070 1571, email: info@purecrete.com

This contract is made on the terms of these booking conditions. This contract is subject to British Law.

To make a booking or enquire about availability please contact the office by: