All holiday payments are fully protected by Pure Crete ATOL licence 2757 (for your holidays with flights), our Total Payment Protection Policy (for accommodation only holidays) and UK package regulations 1992 (for your consumer rights). Pure Crete has AITO quality assurance and Four Star Responsible Tourism status
Service rating : Very helpful in seleting this property for our holiday and pointing out all the things that might assist with that selection. Flexible with dates and just overall very friendly both in this Country and in Crete Product : Very good and comfortable accommodation, the shower/bathroom could do with upgrading, but wonderful views from the balconies and overall the Penthouse had everything we needed including the wood burning stove which we used owing to the cool nights which also made it very cosy! The front bedroom might need air con which could be used in winter too! but we loved the property and hope to return
Service rating : The website was clear and easy to review. Online customer assistance was prompt, friendly and helpful. The booking and all local details worked just as they were supposed to. The house we rented was just as described and had everything we needed. The owners and local representative were very helpful. No problems at all. I would use Pure Crete again, and would recommend the company to others. Product : See comments above. The house was just what we wanted and the local advice was very friendly and helpful.
Service rating : Beautiful villa; lovely local people; great general service and response to enquiries and changes to schedules; very good and friendly local service; excellent information Product : perfect; good facilities; efficient response to problems; well equipped; great pool; lovely location
Service rating : The service before, during and after was excellent.
The villa was as advertised, and the car hire was exactly what we needed, and the right thing for Crete (good value, and not needing to worry about a scratch or two).
Most importantly, the hour that your rep spent with us on the first morning really helped us orientate ourselves and get the most out of the week. Product : Really enjoyed the holiday - excellent service, knowledgeable rep
Service rating : Very easy to book, able to talk to someone quickly. Confirmation is swift and documentation is sent out in a timely manner. If only all companies could be as easy as this. To be recommended. Product : This is a well equipped, comfortable and clean house set amongst beautiful plants including olive trees and grape vines. The house is very well maintained and has everything you need. The owner of the house lives on site and ensures everything runs smoothly. She is welcoming and has an excellent command of English. The house feels very private and the scent of jasmine at night time is wonderful. The night sky is so clear...you can see the Milky Way, constellations and probably some planets if you know which ones are which.Staying here is peaceful and quiet yet is close to the sea and the mountains.
Service rating : As usual the girls in UK and Crete provided a service that is second to none. Product : Lovely cottage, neighbours, and pool. The latter being larger and deeper than usual and overlooking Souda Bay.
Service rating : Some of the best service I've received from a holiday company, both from the UK office and in Crete. Product : Comfortable and well equipped. I'm pleased that the company converts old buildings instead of building new ones. Not only does this save the environment, but old buildings are usually much cooler and better equipped to deal with hot weather. The only thing wrong with the accommodation was the shower. The controls were very stiff so you couldn't turn properly from tap to shower so only a trickle came out of the shower.
Service rating : Very good service but we could have done with some more comfortable chairs. It was either loungers or uprights. The mosquitoes were a nuisance though not your fault. The view from the house and from the private terrace was quite wonderful. Product : See comment about service
Service rating : Really helpful from initial choice, through to while we were in Crete. We wanted to go for 10 days, so they were great at finding places which could do that and while we were on holiday the hire car broke down and it was lovely to have someone on hand to help us sort it out. We had an excellent holiday. Product : Fab view over the bay, which is worth five stars on its own.
Service rating : Excellent customer service, lovely rustic village accommodation peaceful, amazing views, private and comfortable, lovely. Product : Peaceful, beautiful views, private.everything you needed, welcome pack was very welcome especially the wine.
Service rating : We have been going on holiday with Pure Crete since 2005 and now feel part of the family! The staff are so helpful and we plan on returning every year.... Product : Anna and Costas are perfect hosts and we feel completely at home at Katerina’s Penthouse.
Service rating : From the booking through to the meet and greet on arrival everything was just terrific. It had been a couple of years since we had last been but we were greeted as old friends rather than 'another customer'. Recommended Pure Crete to fellow travellers while at the airport on the way home! Product : The villa was very well appointed, clean and wonderfully peaceful with magnificent views to the mountains. Kostas and Voulah and their family, the owners of both the villa and the local tavern, were exceptionally kind and generous hosts. The pool was superb and the swallows provided aeronautical displays every evening.
Service rating : Thank you for recommending and hope you will return to Crete with us in the future. Product : Sounds like the perfect holiday! Thank you for the lovely comments.
Service rating : Our 4th stay in Aptera, this time at Sculptor’s Cottage, was as wonderful as we have come to expect from Pure Crete. The house, the pool and the location were wonderful and we hardly left the property all week other than to walk to the taverna for supper. Our neighbours in Sculptor’s House had a medical emergency and were fulsome in their praise for the rapid and informed help they got from the Pure Crete representative. All in all another perfect break that has ensured our continuing loyalty to Pure Crete and to this magical island. Product : Sculptor’s cottage is a small but perfect getaway home for couples. The large pool is a huge bonus and the location looking across Souda Bay is hard to beat.
Service rating : It was a pleasure to welcome you back and thank you for making some positive comments. We are very lucky to have an experienced team in Crete who are always on hand should need them. I hope we will be hearing from you again. Product : Its a romantic bolthole, away from the stresses of life! So glad you enjoyed your stay there.
Service rating : Efficient, friendly, helpful Product : Spacious but being a traditional village house it is quite dark. Particularly the kitchen. More cutlery would be helpful. Also, for health and safety reasons, plastic tumblers for use around the pool. Lovely pool and outdoor area.
Service rating : As a solo traveler recently bereaved (we were Pure Crete regulars) I received sympathetic and helpful service when booking the holiday. Also I was not fleeced (as is usual) only having to pay a small supplement for under occupancy.
I've already booked another trip! Product : Spacious and well equipped accommodation. The welcome pack lasted several days. (there was only one of me!) I am familiar with the area but the info supplied in the villa would have been very useful to anyone who isn't. Owners discreet but the occasional knock on the door with the gift of Cretan Pies or Raki was most welcome.
Service rating : I would certainly recommend Pure Crete. They were efficient and friendly, and even when things went wrong (the hire car) put the situation right very quickly. Product : Excellent situation with a great terrace, and the house is well equipped. Air con isn't wonderful in the bedrooms.