Booking Conditions
1. Booking Procedure – When we receive your deposit, the amount of which will be advised at the time of booking, we will send you a holiday confirmation invoice showing the balance due . At this point a contract is made between us. The balance must be paid in full not less than 12 weeks before departure. If the balance is not paid by the due date the company reserves the right to cancel the booking and levy cancellation charges in accordance with paragraph 4. For bookings made within 12 weeks of departure, full payment must accompany the booking form. Pure Crete requires that its clients provide their own travel insurance, and that they provide proof of insurance on request from Pure Crete. We also require your passport details for the airline in accordance with the Government’s Advanced Passenger Information System. For our privacy policy & how we handle your data please refer to our website.
2. Changes by you – If you change your booking after the confirmation invoice has been issued (eg name/date change) this must be received in writing & we will charge you £40 per alteration (or £80 within 4 weeks of departure) plus any charges made by the Company’s Suppliers (e.g the cost of a new airline ticket if amendment/cancellation fees apply). If your changes are not possible or there is a change of date then the original booking will have to be cancelled & the cancellation charges in paragraph 4 applied. ** Please note on some airlines, date changes are not permitted and your flight will have to be cancelled at 100% cancellation charges. Name change charges are subject to your airline’s terms and conditions and you will be advised of the amount at the time your booking is amended.**
3. Material Alteration – In the unlikely event of Pure Crete having to make a material alteration to your holiday, you will be advised of the change as soon as is reasonably possible. The company reserves the right in any circumstances to alter or cancel a flight. A material alteration is considered to be a change in airport, resort area, change of flight times by more than 12 hours. Should a material alteration or cancellation become necessary, you will have the choice of (a) Accepting the alternative arrangements (b) Choosing another available holiday from our programme or (c) Cancelling with a full refund. Should you accept any of these alternatives, no other claims for compensation or expenses will be considered unless we notify you of material alterations /cancellations within 8 weeks of departure. In this case, we will pay compensation of £10 per person. No compensation or claims will be considered in the event of alteration / cancellation due to force majeure events. (see condition 9).
4. Cancellation – In the event of a cancellation Pure Crete must be notified in writing and the following cancellation charges will apply from the time your written instructions are received by us:
Cancellation notification of the holiday must be given immediately when the circumstances giving rise to the claim occur – failure to do so may prejudice your entitlement to claim through your insurance.
More than 84 days before departure Loss of deposit
70-83 days before departure 40% of total cost
56-69 days before departure 50% of total cost
35-55 days before departure 70% of total cost
Less than 34 days before departure 100% of total cost
**Depending on your airline 100% of flight cost may be applicable (in line with their terms and conditions) in addition to the above.**
5. Late Arrivals – Flight timings will be confirmed on flight tickets. Pure Crete cannot accept responsibility for clients missing aircraft or ferries due to late arrival of connecting aircraft or late check-in at airport or port. Clients should check in no later than 3 hours before departure for both flights.
6. Prices – The price of your travel arrangements is subject to surcharges on the following items: for increases in transportation costs such as fuel, scheduled airfares, and any other airline surcharges which are part of the contract between airlines (and their agents) and the tour operator. Government action such as increases in VAT or any other Government imposed increases, and currency changes in relation to adverse exchange rate variations. Even in these cases we will absorb an amount equal to 2% of the holiday price which excludes insurance premiums and amendment charges. Only amounts in excess of this 2% will be surcharges and no surcharges will apply within 20 days prior to departure. If this totals more than 8% of the holiday price, you will be entitled to cancel your holiday with a full refund of all monies paid except for any amendment charges. Should you decide to cancel because of this you must exercise you right to do so within 14 days of the issue date of the surcharge invoice. Should the price of your holiday go down due to the changes mentioned then any refund due will be paid to you. All prices on this website apply at the time of publication but we reserve the right to increase or decrease any of those prices at any time.
7. Accommodation – Description and Use – Pure Crete makes every effort to ensure that descriptions of accommodation and amenities are accurate but it shall not be liable in the event that any aspect of the holiday fails for reasons outside Pure Crete’s control. The accommodation is only for the use of the passengers shown on the booking form. Sub-letting, assignment, or sharing is prohibited. Clients are responsible for leaving their accommodation in same condition as at the start of their holiday. Any breakages should be reported to our representative and paid for. The client is liable for charges incurred from damage or abuse of property overseas.
8. Liability – Pure Crete shall not be liable for any loss or damage arising in connection with a holiday caused by any matter outside the reasonable control of Pure Crete. This includes, but is not limited to, Acts of God, civil disturbance, strikes or industrial action, acts of government, failure of public supplies (e.g. water or electricity), failure of local transport to convey clients to their departure/destination airports, failure of mechanical equipment e.g. air conditioning and boilers. However Pure Crete will make all reasonable efforts to remedy such equipment failures. The conditions imposed by all carriers shall be deemed to be accepted by the client and are available on request. Contracts for excursions purchased locally in resort are between the consumer and the excursion provider, the tour operator acts as the agent and will not be liable for the excursion.
9. Complaints – In the unlikely event of a complaint please notify us in writing no later than 28 days after the completion of your holiday. No complaints will be considered after this time. "If you have a dispute with your tour operator which you are unable to resolve, you may call upon the low-cost AITO Independent Dispute Settlement Service (details on request). Claims which exceed £2,500 per person or £10,000 per booking form or claims which apply principally or exclusively in respect of (or as a consequence of) illness or physical injury are not admissible for settlement under the service." In addition, Pure Crete must be notified of any complaints whilst you are in Greece so that we can assist in resolving any issues whilst in resort.
10. Consumer Protection, ATOL & ABTOT – The air holidays and flights in this brochure are ATOL Protected, since we hold an Air Travel Organiser's Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL 5889. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk.
Ground arrangement only holidays and accommodation only arrangements are financially protected by the Association of Bonded Travel Organisers Trust Limited (ABTOT membership number 5217).
The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Visions Holiday Group, and in the event of their insolvency, protection is provided for the following:
1. non-flight packages and
2. flight inclusive packages that commence outside of the EU, which are sold to customers outside of the EU.
ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if you are abroad. Please note that bookings made outside the EU are only protected by ABTOT when purchased directly with Visions Holiday Group.
In the unlikely event that you require assistance whilst abroad due to our financial failure, please call the ABTOT 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.
11. Pure Crete & the environment – Pure Crete is a member of Green Globe an organisation set up to promote environmentally sustainable tourism within the travel industry. Pure Crete restores Cretan houses, financed a loggerhead turtle hatchery, supported the protection of the Cretan bearded vulture, installs solar energy has facilitated carbon offset and supports local animal welfare.
12. AITO – Pure Crete is a member of AITO, The Association of Independent Tour Operators. AITO was established in 1976 to promote the wide range of holidays available from the best of Britain’s specialist companies. Well-established and fully bonded, AITO companies offer particular types of holidays, geographical areas and special interests worldwide. The common aim of AITO members is to provide an attractive alternative to mass-market holidays, combining high standards backed up with a more knowledgeable, personal and caring service.
13. Passports, Visa & Health – Documentation and medical/travel insurance is your responsibility. For UK passport information visit www.gov.uk or phone 0300 222 0000. If you do not hold a British Passport you may need to contact the Greek embassy (020 7229 3850) to check whether a visa is necessary.
14. Pure Crete – Pure Crete, a trading name under the Visions Holiday Group, was founded in 1989. Company number 4499296. VAT number GB 784 3347 05. Registered office:- Bolney Place, Cowfold Road, Bolney, Haywards Heath RH17 5QT. Your contract is with Visions Holiday Group Ltd. All post and enquiries should be sent to our business address: Bolney Place, Cowfold Road, Bolney, West Sussex RH17 5QT. Tel: 01444 880404 This contract is made on the terms of these booking conditions. This contract is subject to English Law.