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    Assessed Sustainablelogos_03 logos_04 logos_01All holiday payments are fully protected by Pure Crete ATOL licence 2757 (for your holidays with flights), our Total Payment Protection Policy (for accommodation only holidays) and UK package regulations 1992 (for your consumer rights). Pure Crete has AITO quality assurance and Four Star Responsible Tourism status

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    Date
    Property
    Product Rating
    Customer Comment
    Our Response
    12-Jan-2018
    Your booking experience with Pure Crete
    Very friendly, efficient and informative on the phone. On the down side the photos and descriptions on the website are not very full.
    11-Jan-2018
    Your booking experience with Pure Crete
    Very helpful; prompt responses to queries; personal friendly service.
    Looking forward very much to our holiday as a result.
    11-Jan-2018
    Your booking experience with Pure Crete
    Excellent! Very helpful and efficient.
    11-Jan-2018
    Your booking experience with Pure Crete
    Booking was easy and efficient .
    21-Dec-2017
    Your booking experience with Pure Crete
    All very helpful. We have not had the holiday as yet but all is looking very good
    20-Dec-2017
    Your booking experience with Pure Crete
    As always Gemma and Louise were helpful and flexible in arranging our booking.
    20-Dec-2017
    Your booking experience with Pure Crete
    Excellent service as always. They listen to what we were looking for and come up with the goods always .Superb customer focus Great choice of villas.
    20-Dec-2017
    Your booking experience with Pure Crete
    We have travelled with Pure Crete for at least 9 years and have always found the staff both in England and in Crete to be very efficient, friendly, knowledgeable and helpful. All the properties we have stayed in have been lovely and we can't wait to go again this year. Thank you Pure Crete for all your help.
    20-Dec-2017
    Your booking experience with Pure Crete
    Unfailingly pleased to satisfy our needs
    20-Dec-2017
    Your booking experience with Pure Crete
    A very friendly and efficient service supporting properties in beautiful locations. Their people in Crete are also helpful and well informed.
    20-Dec-2017
    Your booking experience with Pure Crete
    Service was excellent phone call and enquires dealt with promptly and to my satisfaction.I was offered other services that were very useful.
    20-Dec-2017
    Your booking experience with Pure Crete
    As always, friendly efficient service, holding a range of dates for me and then booking swiftly.
    20-Dec-2017
    Your booking experience with Pure Crete
    Excellent communication throughout the booking process
    02-Nov-2017
    Nostos
    Service rating : We love the personal contact with Pure Crete when you make a booking. The booking process is always very simple, straightforward and quick. We have absolute confidence in the UK office and with staff in Crete.
    The accommodation is always very good and the owners are welcoming and work hard to ensure that you have the best experience. Getting and returning the car is also straightforward.
    Product : Nostos is in a beautiful location, right next to the sea and the mountains. We love to walk in the nearby gorges and explore the many small and largely deserted beaches along the coast. There are excellent local tavernas and the small shops sell everything you need. The village is very quiet, often just bells on the necks of goats as they come down the mountain.
    We love our accommodation,it is spacious, well equipped, comfortable, extremely clean, located in an olive grove, with flowers around the terrace and with a very kind and welcoming owner next door. It is very private and homely. What else do you need?
    What lovely feedback about your recent Crete Villas holiday with us. We look forward to welcoming you back to Pure Crete again. 
    02-Nov-2017
    Sculptors House
    Service rating : Have recommended Pure Crete many times to numerous people. Pure Crete staff, always helpful and friendly, both in UK and in Crete. Would never travel to Crete without the services of my "Friends" at Pure Crete.
    Product : The village of Aptera is a beautiful location on a wonderful Island. Meet , see and hear the true Crete .
    It's lovely to hear that you had another enjoyable Crete holiday villas with us. We look forward to welcoming you back to Crete again.
    01-Nov-2017
    Carlas
    Service rating : Lovely villa, lots of space and Helen could not have been more helpful or informative. Great location - easy to get out and away to other parts of the island
    Product : Lovely villa but the stairs were a little problem
    I am pleased to hear you had an enjoyable Crete villa Holidays with us. We are sorry to hear about that you had a problem with the stairs, please do drop us a line as to what your issue with these were and we can then look into this further for you. 
    01-Nov-2017
    Chryssa
    Service rating : Excellent service. Particularly impressed that they took the trouble to ring the day before our late arrival as there were thunderstorms forecast. They offered to arrange a taxi if we were concerned about driving in that weather!! Welcome pack was very welcome.
    Product : The house was very comfortable and in a lovely location. The owners were very friendly and generous. The small pool was perfect for cooling down.
    I am glad to hear you had any enjoyable Crete Villas with Pools holiday with us. Please do keep us in mind should you wish to return to Crete. 
    01-Nov-2017
    Manos Houses
    Service rating : Friendly - honest. Excellent.
    Product : Homely; spacious; just right - wi-fi eccentric, however and needs upgrading as, while this was a holiday, there was some work to do as well
    I am pleased to hear that you had an enjoyable Villa holidays in Crete with us. We will speak with the owner regarding the WiFi to see if anything can be done, however, this is something that is beyond our control.
    01-Nov-2017
    Zonera Villa Nikos
    Service rating : Very pleasant to deal with, proactive both in England and Crete, informative and helpful.
    Product : Good accommodation - we felt that the only negative was perhaps the rather basic kitchen equipment.
    29-Sep-2017
    Marialena 1 Bedroom Villa
    Service rating : We were pleased with the kind and considerate help to resolve our personal problems. We were able to have a good holiday in spite of our difficulties. The accommodation and on site staff were great.
    Product : Clean, well serviced, well fitted out accommodation and facilities and pleasant sociable owners.
    Thank you for your comments. I was glad that we could help you in organising the holiday and hope we may hear from you in the future