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    Assessed Sustainablelogos_03 logos_04 logos_01All holiday payments are fully protected by Pure Crete ATOL licence 2757 (for your holidays with flights), our Total Payment Protection Policy (for accommodation only holidays) and UK package regulations 1992 (for your consumer rights). Pure Crete has AITO quality assurance and Four Star Responsible Tourism status

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    Date
    Property
    Product Rating
    Customer Comment
    Our Response
    02-Nov-2017
    Nostos
    Service rating : We love the personal contact with Pure Crete when you make a booking. The booking process is always very simple, straightforward and quick. We have absolute confidence in the UK office and with staff in Crete.
    The accommodation is always very good and the owners are welcoming and work hard to ensure that you have the best experience. Getting and returning the car is also straightforward.
    Product : Nostos is in a beautiful location, right next to the sea and the mountains. We love to walk in the nearby gorges and explore the many small and largely deserted beaches along the coast. There are excellent local tavernas and the small shops sell everything you need. The village is very quiet, often just bells on the necks of goats as they come down the mountain.
    We love our accommodation,it is spacious, well equipped, comfortable, extremely clean, located in an olive grove, with flowers around the terrace and with a very kind and welcoming owner next door. It is very private and homely. What else do you need?
    What lovely feedback about your recent Crete Villas holiday with us. We look forward to welcoming you back to Pure Crete again. 
    02-Nov-2017
    Sculptors House
    Service rating : Have recommended Pure Crete many times to numerous people. Pure Crete staff, always helpful and friendly, both in UK and in Crete. Would never travel to Crete without the services of my "Friends" at Pure Crete.
    Product : The village of Aptera is a beautiful location on a wonderful Island. Meet , see and hear the true Crete .
    It's lovely to hear that you had another enjoyable Crete holiday villas with us. We look forward to welcoming you back to Crete again.
    01-Nov-2017
    Carlas
    Service rating : Lovely villa, lots of space and Helen could not have been more helpful or informative. Great location - easy to get out and away to other parts of the island
    Product : Lovely villa but the stairs were a little problem
    I am pleased to hear you had an enjoyable Crete villa Holidays with us. We are sorry to hear about that you had a problem with the stairs, please do drop us a line as to what your issue with these were and we can then look into this further for you. 
    01-Nov-2017
    Chryssa
    Service rating : Excellent service. Particularly impressed that they took the trouble to ring the day before our late arrival as there were thunderstorms forecast. They offered to arrange a taxi if we were concerned about driving in that weather!! Welcome pack was very welcome.
    Product : The house was very comfortable and in a lovely location. The owners were very friendly and generous. The small pool was perfect for cooling down.
    I am glad to hear you had any enjoyable Crete Villas with Pools holiday with us. Please do keep us in mind should you wish to return to Crete. 
    01-Nov-2017
    Manos Houses
    Service rating : Friendly - honest. Excellent.
    Product : Homely; spacious; just right - wi-fi eccentric, however and needs upgrading as, while this was a holiday, there was some work to do as well
    I am pleased to hear that you had an enjoyable Villa holidays in Crete with us. We will speak with the owner regarding the WiFi to see if anything can be done, however, this is something that is beyond our control.
    01-Nov-2017
    Zonera Villa Nikos
    Service rating : Very pleasant to deal with, proactive both in England and Crete, informative and helpful.
    Product : Good accommodation - we felt that the only negative was perhaps the rather basic kitchen equipment.
    29-Sep-2017
    Marialena 1 Bedroom Villa
    Service rating : We were pleased with the kind and considerate help to resolve our personal problems. We were able to have a good holiday in spite of our difficulties. The accommodation and on site staff were great.
    Product : Clean, well serviced, well fitted out accommodation and facilities and pleasant sociable owners.
    Thank you for your comments. I was glad that we could help you in organising the holiday and hope we may hear from you in the future
    29-Sep-2017
    Metoche Farmhouse
    Service rating : The people at the office where great, - So was the assistant dog! This was last minute booking, and all went smoothly. Helen in Crete was lovely and helped us som much when we had a problem with our hire car. Will definately use them again
    Product : We loved this place, so quiet, clean and the most beautiful view of Souda bay. However, if you are looking for a busy nightlife, noise and swimming pools full of people, this place is not for you. Michael , the owner of the houses was also very helpful, but not intrusive. You will need a car, beach 10 minutes away, which is frequented by locals, with a little bar. Love to go back, perfect family holiday.
    Service rating : Glad the whole team took a part in your experience with Pure Crete! We look forward to hearing from you in the future

    Product : I have great memories of staying in the Metoche Houses. Hope you'l be able to return again . Thank you for your comments
    29-Sep-2017
    Artemis
    Service rating : Great location, beautiful cottage and helpful but not intrusive staff
    Product : Beautiful cozy romantic cottage
    29-Sep-2017
    Diktamos
    Service rating : Personal service, they really get to know the customers personally, and take good care of them. It feels like a family business that cares
    Product : Perfect location, as described, well maintained.
    Thank you for taking the time to make some comments, i'm glad we were able to find the right holiday and location for you and you felt looked after
    10-Sep-2017
    Your booking experience with Pure Crete
    Couldn't have been easier - friendly, helpful and nothing too much trouble. Have not had our hol yet but so assured of Pure Crete's services that have every confidence it will be good.
    05-Sep-2017
    Your booking experience with Pure Crete
    Communication. Speed on delivery.
    20-Aug-2017
    Carlas
    An incredibly friendly and personal service from all the small team at Pure Crete both in the UK and in Crete. Their passion for the island and the properties they manage is obvious. All the team were happy to listen to and take the time to answer any questions or queries we had.The advice and suggestions they gave us were incredibly helpful and based on real knowledge and experience of Crete and the properties that they look after. Booking of the holiday, flights and car hire couldn't have been more seamlessly handled and we were given a very friendly welcome when we arrived. We had a wonderful week in a great house on a beautiful, friendly island. So much so we have booked to go back in the autumn with Pure Crete again!
    Thank you for taking the time to leave the lovely comments and i really hope you enjoy Autumn in Crete
    17-Aug-2017
    Roussa
    Service rating : Patient and professional. As a customer you did not feel rushed into any decision making.
    Product : It was perfect in virtually every way - just being 'picky' over a couple of things - the pool would have benefitted from more regular cleaning - it appeared to be only cleaned once in 10 days - in a rural area with lots of bugs and leaves it needed more. The one bedroom in the wine cellar did have an overriding smell of damp - not surprising in many ways but would be worth looking into - the air conditioning unit ran a trail of water under the bed each evening.
    All other aspects of the villa were great.
    I am sorry to hear that you felt the pool needed more regular cleaning, as you can see from other guests comments, any issues with this house are extremely rare as the owner is very attentive and extremely helpful. We are pleased to hear that despite this you had an enjoyable holiday with ourselves. 
    17-Aug-2017
    Roussa
    Service rating : Friendly personal service from knowledgeable team
    Product : Comfortable ,well equipped, lovely pool. Would be happy to return!
    Thank you for your comments. Really glad you liked the Crete Villa Holiday we helped you choose and hope we can welcome you back in the future. 
    16-Aug-2017
    Katerina Penthouse
    Service rating : Super service and fast, helpful response to any questions or changes.
    Product : Amazing apartment, amazing views and even more amazing owners who brought us home cooked food every other day.
    Sounds like you had an amazing holiday! It was really lovely to welcome you to one of our properties on Crete. Katerinas is one of our oldest and is very charming  as are the welcoming owners you met. Thanks again.
    16-Aug-2017
    Chryssa
    Service rating : Excellent knowledge of the island and local area. Support in sourcing exactly the right property for our needs. In the end we let them book our flights and car hire too as they could get it cheaper than we could find. Overall they planned a totally stress free family holiday.
    Product : Beautiful villa with a twice weekly clean. The owners delivered fresh produce from their garden too!
    Service rating : Thank you for the comments, and hope we may help in planning another stress-free holiday in the future!

    Product : So thrilled you enjoyed our new addition to our Crete Villas. 
    15-Aug-2017
    Marialena 2 Bedroom Villa
    Service rating : Everything was handled efficiently and professionally, whilst also having a friendly approach. Even a small change was accommodated.
    Product : The villa was perfect, with everything you would need. Although there were tavernas close by, it is a rural location, so no sea views.
    Service rating : Thank you for the kind comments. It was lovely to welcome a new customer to Pure Crete. We hope to speak to you again in the future

    Product : Thank you for the feedback and hope you enjoyed the wonderful views of the White Mountains from Marialena. Handy for the tavernas too as you say!
    15-Aug-2017
    Muses
    Service rating : Very efficient - made our holiday straightforward and stress-free
    Product : Nice house and lovely location
    so glad you enjoyed Muses house. It location is indeed just beautiful. Hope you got some morning swims in! We hope to welcome you back on another Crete villa holiday very soon.
    15-Aug-2017
    Diktamos
    Service rating : Pure Crete go out of their way to help organise your holiday. They were particularly helpful with my daughters different travel arrangements and nothing is too much trouble. You feel like you are the only customer they have because of their attention to the details that make your holiday work.
    Product : Excellent on every level except that it needed a few more dishes for cooking.
    So glad to read you enjoyed your Crete villa holiday with us. We do hope you may return one day. Our team in Crete have added some more crockery to the inventory. Its lovely to be able to have an al fresco meal and enjoy the views from the terrace. Many thanks again.